To exchange, you need to few steps:
- Fill in all fields of the submitted form. Click the “Exchange” button.
- Read the terms of the agreement for the provision of exchange services, if you accept them, check the appropriate box and click the ” Create an application.
- Important! Enter your real E-mail, it is necessary to resolve disputes or rеplace details! From mails different from those in the application, claims are not accepted!
AML/KYC Policy ” Attention! An AML check of your transaction will be carried out. If the cryptocurrency sent by you has a High Risk or is associated with illegitimate sources, an identity check will be carried out.”
Please note that transactions from exchanges that are under sanctions (for example CommEx, Garantex, Bitpapa.com, NetEx24.net, Yobit, Hydra market, Tornado cash, Blender.io, Lazarus Group, Genesis Market, ChipMixer, Shinbad.io, Capitalist, Wasabi Wallet, Stake, Mega Darknet Market etc.) from all Iranian exchanges (for example, Nobitex.ir, arzpaya.com) will be withheld and frozen by the AML department.
Speed of execution of applications for the payment of the Ukrainian hryvnia (UAH ) and Kazakh tenge (KZT) to bank cards are usually processed instantly (1-3 minutes) in 99% of cases, but sometimes applications can be processed up to 30-60 minutes. Withdrawals to some banks may take up to 72 hours. Sometimes the withdrawal of one application occurs in several transactions. Due to the peculiarities of the banking systеm, the user may receive notifications about the refusal to accept a payment, please wait for the final status of the application.
Speed of execution of requests for payouts to bank cards in currency EUR / USD to cards usually 95% of withdrawal payments are processed within 5-10 minutes, but sometimes applications can be processed up to 30-60 minutes. It is important to indicate correctly all payment details, Last Name and First Name in English, as they are written on your bank card. It is also important to indicate the phone that is on the network, when the network is off, the payment can be processed for a long time and go into error. Often we are faced with a situation when we write inside the systеm that the payment is successful, and the client says that he did not receive the money. Please do not worry, in foreign banks it often happens that a statement showing a transaction can take even several hours, although the money is already on the card balance. Withdrawals to some banks may take up to 72 hours.
Also, please carefully review the list of countries that our payment gateway does not support.
Rates are fixed according to rate locking rules when creating an order and remains unchanged if the price of the cryptocurrency has not decreased and the client has paid for it within 20 minutes after the creation. If payment is not received* within 20 minutes, then the application is deleted automatically and the client must contact the technical support of the site to restore the application. In this case, the amount of payment under the application can be recalculated. Also, the recalculation of the application can be in case of strong fluctuations in the rate and if the application hangs in the status “waiting for confirmation from the merchant” and has not received the required number of confirmations in order to be credited to our wallet (exchange).
*When working with cryptocurrencies, payment is considered received after being credited to our account and confirmed by the network!
If the client paid for the application, but due to circumstances cannot receive payment or wishes to refuse the exchange, then the refund occurs according to refund policy (if the rate has changed to the disadvantage of the exchange office).
