Refund

Exchange Service (Service) – software hosted on the Internet for the exchange of Assets;

Exchange – transfer of Assets between the accounts of the Service and the User; User – any person who used the services of the Service, sent Assets to the accounts of the Service intentionally to perform the Exchange or erroneously;

Application – the desire of the client to exchange Assets, executed electronically through the user interfaces on the websites of the Service;

Timeout – the time allotted for the User to transfer the Assets to the accounts of the Service to perform the Exchange;

Unaccounted Funds – Assets credited to the Service’s accounts without making an Application on the Service’s websites or Assets credited to the Service’s accounts in excess of the amounts specified in the Application;

Refund — the actions of the Service to transfer Assets or Unrecorded funds from the accounts of the Service to the accounts of Users;

Refund – the actions of the Service to cancel the exchange that took place for the purpose of Refund.

1. The developed policy describes the actions and inactions of the Service for the Return of Assets to Users, as well as the fees that are provided by the Service for processing Returns. This policy is an integral part of the Rules for the provision of services of the Service;

2. Refund can be made only for an amount not exceeding the amount of the Asset sent by the User to the Service’s accounts for Exchange;

3. A request for a refund can be submitted by the client ONLY from the mail with which the application was made;

4. The Service fee for making a Refund is deducted from the amount of the Asset returned to the user;

5. Responsibilities of the Service:

The Service undertakes to return the Assets that were sent by the User to the accounts of the Service only if the Exchange did not take place. The User has not received Assets from the Service to their accounts;

6. Service has the right:

6.1. Do not return the Assets until the User applies for a Refund. Any actions of the Service for the Return of Assets in accordance with the current policy begin after the User applies for support. This means that without the request of the User, the Service is inactive in relation to the Return;

6.2. Not to reimburse the User for the commissions of payment systems upon Refund;

6.3. Charge a fee for the Return of Unrecorded Funds specified in clause # 8

6.4. Charge the commission for the Refund specified in clause # 8 if it is impossible to complete the Exchange for reasons beyond the control of the Service, in particular when:

The Service is unable to complete the Exchange for a blocked or limited account of the User;
The Service cannot complete the Exchange on the Application made by the User in violation of the rules;

6.5. Charge the fee for the Refund specified in clause # 8 for Applications canceled by Timeout. The User sent the Assets to the accounts of the Service after the cancellation of the Application and requires a Return;

6.6. In accordance with clause #7.2 of this policy, do not pay additional fees to the User;

7. Special conditions:

7.1. The Service stores the User’s Assets subject to Return free of charge;

7.2. The Service does not dispose of the User’s Assets subject to Return in commercial interests, in no way derives investment or any other profit from such Assets;

To perform the Refund, the User must independently take care of the return of the erroneously transferred Asset to the Service account, agree with the account holder or the payment systеm on the return.

The Service starts processing the User’s Refund under the conditions described in the current policy and only after receiving the full amount of the erroneously transferred Asset.

7.3. Cross-chain policy.

For the Return of Assets, the Service withholds the commission specified in clause # 8 of the policy;

8. Commissions:

8.1. For Refunds provided by the policy, the Service withholds a commission in accordance with the tariffs (taking into account the PS commissions):

UAH banks 3%+5 UAH.
Payment systems (any) for example: Perfect Money, Payeer, Advanced Cash 3% of your payment amount + systеm commission for transfer.
Cryptocurrencies at the exchange rate*
*Attention! There are special rules for refunds in cryptocurrency! We fix all incoming payments to us on applications in USDT on cryptocurrency exchanges, and if it is impossible to conduct an exchange, you can request a refund in the USDT currency that you received when selling (regardless of which way the exchange rate changed), minus 3% + a fixed commission for withdrawal from the exchange.
For mistakenly sent deposits to our wallets, the return fee is 3%.